Supporting our supporters

We’re committed to listening to our supporters, respecting their rights and reporting back to them about our work.

Two core principles guide the way we form relationships with our supporters: building trust, and offering choice.

Supporter charter

We have a privacy policy which details the information we collect and how we use it.

An increasing number of supporters are using our online space myOxfam where they can securely access their donation details at any time.

Read the Oxfam Supporter Charter (PDF) for more details.

Feedback and complaints

Oxfam Australia enables you to provide feedback or lodge a complaint against the organisation by:

  • Email 
  • Phone: Freecall 1800 088 110
  • Mail: Oxfam Australia, 132 Leicester Street, Carlton 3053.

Feedback and complaints will be directed to the relevant department for consideration and resolution. We will be reviewing and updating our feedback and complaints handling processes over the coming year as part of our continuous improvement program.

Complaints, compliments and feedback are recorded against supporter records — when personal details are provided — and reported to our Board quarterly.