Our supporters
Supporters who donate funds, time, or gifts in-kind are the lifeblood of our work.
Donors and activists
Our donors come from all Australian states and territories.
Our activists organise and participate in campaign events, attend forums, sign petitions and pledges and write letters, postcards and emails to governments, parliamentarians and large corporations to support our campaigns on issues such as Aboriginal and Torres Strait Islander people’s health and rights, climate change, workers’ rights, fair trade, hydropower dams and mining activities and foreign aid. Our activists have helped us achieve some success this year in the labour rights, Save the Mekong, Close the Gap, Make Poverty History and climate change campaigns.
Corporate partnerships
Corporate partners also support our work in a variety of ways, such as matching staff donations, having staff volunteer, providing pro bono services or having a workplace giving program.
We see this form of giving as an excellent vehicle companies can use to engage their employees in community causes. When the company matches employee gifts, the company is able to demonstrate its commitment to the causes that are important to its employees.
Oxfam supports companies to deliver payroll giving programs by providing periodic communications to employees on the outcomes of our work, hosting charity champion workshops to enable ideas-sharing between companies and providing program speakers. We find that a positive relationship with companies through payroll giving often leads to broader and deeper mutually-beneficial partnerships.
State committees
Our seven state committees represent Oxfam Australia members in their state or territory, serve as a link between the Board and members and contribute to the development of Board policies and planning processes. The state committees are guided by the Oxfam Australia State Committees Charter, which the Board endorses.
Groups
Oxfam Australia groups are made up of supporters who meet to stage events, raise funds, support campaigns and promote our work. Groups are guided by the Oxfam Australia Groups Charter, which the Board endorses.
Oxfam groups organise concerts, book fairs, discussion forums, fair trade stalls and Walk against Want events, raising hundreds and thousands for our work.
Members
Members are eligible to nominate for their state committee, contribute to policy and strategic planning, attend our annual reporting meeting and participate in special stakeholders’ events.
Read more about our commitments to our supporters.
Supporting our supporters
We’re committed to listening to our supporters, respecting their rights and reporting back to them about our work.
Two core principles guide the way we form relationships with our supporters: building trust, and offering choice.
Supporter charter
We have a privacy policy which details the information we collect and how we use it.
An increasing number of supporters are using our online space myOxfam where they can securely access their donation details at any time.
Read the Oxfam Supporter Charter (PDF) for more details.
Feedback and complaints
Oxfam Australia enables you to provide feedback or lodge a complaint against the organisation by:
- Phone: Freecall 1800 088 110
- Mail: Oxfam Australia, 355 William St, West Melbourne VIC 3003.
Feedback and complaints will be directed to the relevant department for consideration and resolution. We will be reviewing and updating our feedback and complaints handling processes over the coming year as part of our continuous improvement program.
Complaints, compliments and feedback are recorded against supporter records — when personal details are provided — and reported to our Board quarterly.
