Frequently asked questions
- How do I update my credit card details?
- How much of my donation reaches the project?
- Who is Oxfam?
- Why does Oxfam Australia campaign?
- Does Oxfam Australia have any political or religious affiliations?
- Where does the agency work?
- What is the agency trying to do?
- Does Oxfam Australia have a child sponsorship program?
- How does Oxfam Australia select projects?
- How is a project designed?
- How does Oxfam Australia determine whether a project is effective?
- Are the projects sustainable?
- Does Oxfam Australia work with other charities?
- How are campaigns funded?
- How does the agency work?
- I received an email offering me money and requesting personal details, claiming to be from Oxfam. Is it legitimate and should I respond?
- Does Oxfam Australia subscribe to a code of conduct?
- What if I don’t want to donate online?
- I am a monthly donor – how do I change the amount I am donating every month?
- How do I give feedback or make a complaint about Oxfam Australia?
- Can I work as a volunteer in an Oxfam Australia office?
- Can I volunteer overseas?
- Can I volunteer if I work full time?
- What skills or experience do I need to volunteer?
- Does Oxfam accept interns?
- Why does Oxfam use volunteers?
- I’m an overseas visitor. Can I volunteer in Australia?
You will need to log into MyOxfam which will allow you to update your personal and credit card information.
We spend at least 90% of funds raised from emergency appeals on our emergency response programs. The remaining 10% covers costs associated with advertising and promoting our appeals, operating our toll-free phone room, processing and receipting donations and audit and financial accountability. For all other combined income, over the past three years, an average of about 71 cents in every dollar has helped to fund our development programs around the world. The remainder is spent on administration and fundraising costs, or reserved for future program work. Read more about where the money goes.
Oxfam Australia is a member of Oxfam International, a global confederation of 17 independent agencies working together towards a just world without poverty. We are a Public Benevolent Institution (ABN 18 055 208 636).
We believe in the full and equal rights of all human beings and seek to help people whose rights are denied for reasons of poverty, discrimination or injustice.
Many of the reasons poverty and injustice exist are linked to the policies and practices of governments, global organisations or businesses. By engaging with governments and corporations through discussions, campaigns and advocacy, and by working with local communities, we seek to bring about change to ensure people’s rights are respected.
Donating monthly to our campaign work offers you the opportunity to directly support this work.
We are an independent development organisation and carry out our work free from party-political or religious agendas. We have no membership or affiliation to any political party or religion.
Oxfam Australia works in a number of countries around the world. More detail on our work in particular countries can be found in the countries where we work section of the site.
We believe that all people have five basic rights, and work to achieve them for everyone. We support people’s right to:
- Be able to support themselves and earn an income, for example by helping them protect the rivers they fish in or giving them tools and seeds for sustainable farming
- Basic services by supplying things like clean water and sanitation or supporting people to lobby their governments for services
- Life and security by bringing emergency aid during disasters, helping people rebuild or helping them prepare for future catastrophes
- Be heard, to speak out to their governments or internationally if their rights are violated
- Equity by ensuring our programs benefit women and men and meet the needs of indigenous and minority communities
No. Our programs focus on communities rather than individuals. We consider this a more effective and efficient approach for long-term developmental outcomes. You can, however, make regular monthly contributions to our work by donating toward supporting our program work or our campaign work.
Our strategic plan is organised around four external change goals – economic justice, essential services, rights in crisis and gender justice – and two central commitments promoting active citizenship and accountability. We undertake regional and country level planning processes where we determine the direction of our work in line with these objectives and how we can demonstrate an impact. We take into account issues such as the environment, women, culture, community power structures, the local economy, existing resources and relationships that affect poverty and identify underlying vulnerability as well as potential risks.
We work with local partner organisations and communities as well as key staff within the organisation to define how these projects can best be delivered.
We work with community members and project partners on project design and management. Communities are consulted to ensure their needs and priorities form the core of the project and are engaged as fully as possible in the project design process. This process involves identifying stakeholders and their interests; analysing the causes of poverty and injustice; identifying the positive changes communities would like to achieve; assessing capacity to undertake the project; and developing a detailed project plan.
Projects are continually monitored and evaluated to determine their impact and effectiveness. We do this through financial and project reporting, regular monitoring visits, annual field office and partner audits, program reflections and formal evaluations. We give particular emphasis to feedback from community member when assessing the success of our work.
All our projects are designed to empower community members and improve their capacity to meet their own needs so that after we leave the benefits of projects continue. We make sure the needs, preferences and beliefs of community members are central to the project design and planned outcomes. Community members are trained in key skills and often provide labour and materials, giving them a sense of ownership of the project. In this way we work to make projects sustainable, although unforeseen events such as political instability can sometimes undermine our work.
Before we begin a project, campaign or emergency response, we consider what other international aid agencies are doing so that our work will complement existing efforts. We work together when a collaborative approach will increase our effectiveness, such as the study we have conducted with World Vision Australia and the Australian Red Cross into combined logistics operations for emergencies. We also collaborate with organisations on campaign initiatives.
We are a part of the Close the Gap coalition of more than 40 organisations, working for Indigenous health equality and are among some 60 organisations working together on the Make Poverty History campaign.
Our campaigns in Australia are funded by non-tax-deductible income received from supporters, including through our campaign work monthly giving program. These funds come from people and organisations who wish to support our campaigning for change.
We aim to overcome the root causes of poverty and injustice by:
- Supporting self-help development projects in a number of countries around the world
- Responding to emergency situations around the world with humanitarian assistance, such as water and sanitation
- Advocating and campaigning for a more just world
I received an email offering me money and requesting personal details, claiming to be from Oxfam. Is it legitimate and should I respond?
No. Oxfam’s supporters should be aware of internet scams, which may involve hoax emails claiming to be from Oxfam Great Britain and other charitable institutions. If you do receive a hoax email, Oxfam Australia advises to delete it without responding. If you are unsure of whether the email you received is a hoax then here are a few simple questions to ask yourself:
Does the email address of the sender’s email end in @oxfam.org.au?
Oxfam Australia will only ever send emails from addresses ending in @oxfam.org.au and never from accounts such as hotmail, yahoo or gmail.
Does the email offer you money?
Oxfam Australia will never offer people money via email.
Is the email poorly written?
Poor expression generally characterises hoax emails so if the email you’ve received is poorly written then chances are it is a hoax.
Recently, a text message variation of the email scam has been reported. Again, please do not share your details even if they promise you significant amounts of money.
If you are still unsure, please feel free to contact our Supporter Services team on Freecall 1800 088 110.
Oxfam Australia is an accredited signatory to the Australian Council for International Development (ACFID) Code of Conduct for Non Government Development Organisations (NGDOs). This code of conduct defines standards of governance, management, financial control and reporting with which NGDOs should comply, and identifies mechanisms to ensure accountability in NGDOs use of public monies.
We are also committed to the following codes of conduct:
- Fundraising Institute of Australia
- Australian Direct Marketing Association
- Sphere: Humanitarian Charter and minimum standards in disaster response
- Oxfam International
- Refugee Council of Australia
- People In Aid
We also accept donations over the phone by calling Freecall 1800 088 110 during business hours (9am-5pm, Monday to Friday AEST). You can also sign up to become a regular donor by fax, by downloading the forms here.
If you are currently a regular donor, you can amend your monthly donation amount by calling our Customer Service Team on 1800 088 110, or you can make the change yourself online. Simply go to our Monthy Donation page, select your monthly donation type and enter your new amount in the monthly donation amount section. The amount entered here will become your new monthly donation.
Oxfam Australia enables you to provide feedback or lodge a complaint against the organisation by email, phone (1800 088 110) or mail. Feedback and complaints will be directed to the relevant department for consideration and resolution. We will be reviewing and updating our feedback and complaints handling processes over the coming year as part of our continuous improvement program.
Yes! All our offices have many regular and casual volunteers doing all sorts of interesting and essential office jobs which help keep costs down. Volunteers get great satisfaction from helping in a positive way. Find out more about volunteering with Oxfam.
We do not have an overseas volunteer program as we support the work of local people and organisations overseas – encouraging community participation and building local capacity.
Yes. There are a number of ways you can use your time and skills to support our work. Some volunteer roles require only a few hours on a weekend while others involve a longer, ongoing commitment outside of office hours.
We understand that your time is precious so we suggest that before undertaking any volunteer position you find out what the time commitment will be. Remember, if you only have a few hours to spare, you can always support our campaigning and fundraising work.
You don’t need any specialised skills to volunteer. Our volunteers come from a diverse range of backgrounds, professions and ages with a wide range of skills and experiences. From students to retirees, refugees, professionals and people looking for work, volunteering is open to everyone.
We have limited capacity to accept interns. We accept applications from all tertiary students interested in undertaking an internship with us, but we do not accept a set intake each year. All internship positions are arranged and appointed on an as-needs basis. Specific internship positions are occasionally advertised at universities.
We do not accept work experience students.
Throughout Oxfam Australia’s history, voluntary activity has been a hallmark of the way that the agency has undertaken its work. The level and nature of voluntary involvement has been a distinguishing feature of the agency compared to many other non-government development agencies. Voluntarism is part of our commitment to community engagement. It also makes a massive contribution to our work capacity.
All people volunteering for us must be eligible to work in Australia in accordance with the Department of Immigration and Multicultural Affairs (DIMIA) guidelines.
It is the responsibility of volunteers to ensure that they are eligible to work in Australia. If you are from overseas you need to make sure that your visa type allows volunteer activity. For more information visit DIMIA’s website