National Close the Gap Day: FAQs
Registering an event
What is Close the Gap?
Aboriginal and Torres Strait Islander Peoples have some of the poorest health outcomes of any group of people in the world. On average, Aboriginal and Torres Strait Islander Peoples die 10–17 years younger than other Australians.
The Close the Gap campaign aims to achieve Aboriginal and Torres Strait Islander health equality by 2030. Learn more about why the health gap exists.
How long has Close the Gap been running?
The Close the Gap campaign launched in 2006, when Tom Calma, the then Aboriginal and Torres Strait Islander Social Justice Commissioner, released his report highlighting the appalling gap in life expectancy and health standards in Australia. He then called on a number of Aboriginal, health and human rights organisations (including Oxfam) to join together in a coalition to form the Close the Gap campaign.
In 2007, Cathy Freeman & Ian Thorpe publicly launched the campaign at Olympic Stadium, Homebush.
In 2008, Prime Minister Kevin Rudd and opposition leader Brendan Nelson signed the Close the Gap Statement of Intent, committing future federal governments to work towards closing the gap.
What is the National Close the Gap Day?
National Close the Gap Day (NCTGD) is a national day of action to pledge support for achieving Indigenous health equality by 2030.
Last year, more than 160,000 people took part in 1,640 separate National Close the Gap Day events across the country. NCTGD aims to bring people together, to share information — and most importantly — to take meaningful action in support of achieving Indigenous health equality by 2030.
With continued support from the public, we can ensure the Australian Government continues to work with Indigenous communities, commit additional funding and invest in real partnerships.
How can I register my NCTGD event?
You can register your National Close the Gap Day online. Please make sure to select whether or not your event is a schools event.
What happens if I am having difficulty registering online?
Check that the browser you’re using is up-to-date. We recommend using Google Chrome — it’s reliable, fast and free to download.
If you’re still unable to register or are having issues, please email Oxfam Australia outlining the specific issue (please include a screenshot of the error page if possible).
I registered online but I didn’t receive a confirmation email
Check your spam/junk folders. If it has been more than 24 hours and you still haven’t received a confirmation email, please email Oxfam Australia.
I want to change the details of my event
You can make some changes to your event in your MyOxfam account. Follow these steps to edit your event:
1. Log-in to your MyOxfam account
2. Under ‘active fundraisers and events’ select the event you would like to edit
3. Under ‘your Close the Gap event details’, click ‘edit details’
4. Here you can change the event date, the address and the details of your event.
If you’re unable to make the changes you need, email Oxfam Australia.
I am organising an event at my school but I didn’t order a promotion pack during registration. How do I get one?
If you opted out of receiving the promotion pack during the registration process but would like one for your school event, please contact us at firstname.lastname@example.org, providing a postal address for your pack to be sent to.
What’s the difference between a public and private event?
A public event will be listed on the Oxfam website. The event details will be publicly available and the event can be attended by anybody.
A private event is not open to the general public. It will appear on the site but no address and time details will be listed.
How do I search for a public event?
You can search for an event on the National Close the Gap Day activities page.
If I choose to do a fundraiser as part of my event, where do the funds go?
All funds raised from NCTGD go to our Aboriginal and Torres Strait Islander Peoples’ Program.
Resources and Merchandise
How do I order merchandise for my event?
Do I receive a free t-shirt?
In previous years we have provided a free t-shirt with each registered event. However, National Close the Gap Day has now grown to more than 1,500 events and we are unable to cover the cost.
You can still purchase t-shirts from our online store. Money raised from the sale of t-shirts will go towards the Close the Gap campaign.
I ordered the wrong sized t-shirt, can I exchange it?
Please call us on 1800 088 110 or email Oxfam Australia to organise an exchange. You will need to post the t-shirt back to the Oxfam warehouse in Adelaide.
When will I receive my resource pack?
Packs will be sent out from the beginning of February 2017.
How are they sent and how long do they take to arrive?
They are sent by Australia post, standard mail. Delivery times depend on location.
Will my school still receive a pack in the mail?
Most schools’ materials are now downloadable only. However, if you opted-in during registration you will receive a pack of promotional materials in the post (this pack does not replace the print materials previously sent and which now are available online to download)
What does my event pack contain?
The packs vary depending on whether they are for a school or non-school event.
- 1 x NCTGD registration pack cover letter
- 1 x NCTGD How to Guide
- 5 x 30 for 2030 Challenge Close the Gap pledge forms (A4)
- 1 x 30 for 2030 Close the Gap Challenge campaign leaflets (A5)
- 1 x A4 Close the Gap Organisational Pledge form
- 2 x NCTGD posters (A3)
- 1 x NCTGD (A3) (blank space) event posters
- 5 x Close the Gap stickers
- 10 x Close the Gap balloons
- 5 x Close the Gap tattoos
School events that opted in during registration:
- 1 x Schools cover letter
- 2 x NCTGD posters (A3)
- 1 x Instagram posters
- 200 x Close the Gap logo stickers (on roll)
- 5 x Close the Gap horizontal stickers
- 30 x Close the Gap balloons
- 50 x Close the Gap tattoos
- 1 x blank CD-R (no longer being produced, existing stock)
Please note that all National Close the Gap Day school resources are now available for download.
I am part of a school organising an event – are there additional resources specifically for schools?
Yes! Please visit the Close the Gap Schools page to access the resources.
Can I be invoiced for my merchandise order?
Unfortunately we are unable to accept orders other than by credit card through the website.
How do I get more resources for my event?
All resources are now downloadable. To download pledge forms or promotional materials, go to our National Close the Gap Day resources page.
I don’t want to order online, can I order over the phone with you?
Unfortunately we cannot take orders for merchandise over the phone as the webpage requires you to enter in all your personal details, including credit card details.
I’ve placed my order online. When will I receive it?
If you have ordered online, then a confirmation email would have been sent to you with the following text:
Thank you for your support of the Close the Gap campaign! Please find the details of your order below. Should any of these details be incorrect, or you require your order urgently, please contact our Customer Service Team on 1800 088 110. Otherwise, please allow up to 10 working days for your order to be delivered.
If you have ordered by express post, you will receive your order within a few days.
Posting photos and stories
How and where can I post photos of my event?
Photos can be sent to us in a variety of ways. When sending your photos, please include the event name.
Facebook: Post photos to the Close the Gap Facebook page #closethegap
Instagram: Mention and tag via @Closethegapcampaign #closethegap
Twitter: Shout out via @closethegapoz #closethegap
Flickr: Upload the photo directly to NCTGD public Flickr group
Can I promote National Close the Gap Day through my organisation or community group (or simply around the home)?
Yes! Oxfam has a variety of web banners that anyone can download from our resources page.
How can I access the 2017 Close the Gap film?
You can watch the 2016 National Close the Gap Day film online.
The 2017 National Close the Gap Day film will be available to view in the new year.
I don’t have access to the internet, can I still get hold of the resources?
If you don’t have access to the internet to download the Close the Gap resources, you can email Oxfam Australia and we’ll send you a USB with all Close the Gap Resources.
Key Messaging for the Close the Gap Campaign
Everyone deserves the right to a healthy future; particularly in a rich country like ours.
Yet depending on where they are around the country, Aboriginal and Torres Strait Islander Peoples can live 10, 15, sometimes 20 years less than other Australians.
Past and present governments have created barriers to good health for Indigenous Australians, and this is having a profound impact on families and communities.
But it doesn’t have to be this way.
Aboriginal and Torres Strait Islander communities already have many of the solutions to these problems. They are simply asking that they be heard.
We need our politicians to start listening and supporting them with the resources they need. We need this, to ensure the survival of the world’s oldest living culture.
What can you do to help? Listen. Hear their stories. Share their stories.
Then demand Aboriginal and Torres Strait Islander health equality. Register now. Be part of the generation who closes the gap.